If you are not using one of the supported browsers listed above, you may encounter issues within your online banking experience. We recommend switching to one of the supported browsers listed above in order to ensure you have an optimal online banking experience.
Having trouble signing in to Online Banking? Please click here for our Online Help Index.
The new security measures have been implemented to improve your online banking security. The login security uses verification codes to authenticate yourself via text message and/or a voice to ensure that it's you trying to access your online banking accounts. The options on how to receive your verification codes are provided during the login security setup.
Login Security is an online security feature that provides an additional layer of protection from fraud and identity theft by preventing unauthorized access to your secure financial information. Login Security uses technology to verify your identity.
Login Security allows us to recognize you as the true owner of your account by recognizing not only your login information but also your computer. If we don't recognize your computer, you will be requested to receive a new verification code sent to your phone either via text or voice in order to authenticate yourself into the online banking experience.
In order to bypass the verification code on subsequent logins, you can select to remember your device upon logging in so that we recognize your device the next time you log in and not require you to complete this step again.
Yes you can, we support most of the commonly used browsers. If you log in from a public computer, you will have to use a verification code to gain access.
Yes, this feature does not prevent you from logging in from any computer. If we do not recognize the computer that you are using then we will simply ask for additional information that only you know (a verification code) before allowing you access to online banking.
Keeping your online financial and personal information secure and confidential remains one of our top priorities.
Encryption: The privacy of communications between you (your browser) and our servers is ensured via encryption. Encryption scrambles messages exchanged between your browser and our online banking server.
Password Complexity: It is important to verify that only authorized persons log into online banking. This is achieved by verifying your password. When you submit your password, it is compared with the password we have stored in our secure data center.
We allow you to enter your password incorrectly a limited number of times; too many incorrect passwords will result in the locking of your online banking account until you call us to reinitialize the account. We monitor and record "bad-login" attempts to detect any suspicious activity (i.e. someone trying to guess your password).
You play a crucial role in preventing others from logging on to your account. Never use easy-to-guess passwords. Examples:
Never reveal your password to another person. You should periodically change your password in the My Profile section of Online Banking.
Secure Architecture: The computers storing your actual account information are not linked directly to the Internet.
Various access control mechanisms, including intrusion detection and anti-virus, monitor for and protect our systems from potential malicious activity. Additionally, our online banking servers are fault-tolerant, and provide for uninterruptible access, even in the event of various types of failures.
Online Banking Features that Promote Security: We provide a number of additional security features in online banking to help protect you: